'We are excited to announce eConsult will be available soon for Patients.
You can eConsult with your own GP/Admin Team at your own convenience and they will get back to you within the next working day.
Please watch this video which will explain what eConsult is about:
West Hoe Surgery
The doctors and staff at West Hoe Surgery in Plymouth are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
SELF CARE - is the best choice to treat common ailments and minor illness
Useful information regarding self care can be found here:
Friends & Family Test
Please tell us what you think about our surgery and the service we provide by completing the Friends and Family Test - please click on the patient survey on the right hand side of the home page in the section named 'Have your say', thank you.
Repeat prescriptions, Booking and cancelling appointments, viewing immunisations and allergies
We use a system called Patient Access for online access. You can still click on the prescription and appointment boxes below as this will take you to Patient Access to request your repeat prescription or appointments. You will need log-in details specific to you, so please contact Reception for your log-in details. Thank you.
Registering with Patient Access also gives you the ability to access other areas of your health record. If you would like access to your detailed coded medical record then please enquire at reception. You will be asked to complete an agreement. The Doctor will check your suitability for access to this part of your record.
N.B. Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialist and not easily understood.
The practice has the right to remove online access to services. This is rarely necessary but may be the best option if you do not use them responsibly or if there is evidence that access may be harmful to you. This may occur if someone else is forcing you to give them access to your record or if the record may contain something that may be upsetting or harmful to you. The practice will explain the reason for withdrawing access to you and will re-instate access as quickly as possible.
Appointment Reminder System.
We now have an automated text message and voice message reminder system. You will receive an automated reminder approximately 24 hours before your appointment.
If you wish to cancel the appointment you can reply to the text or voice message to cancel. If you send a text to cancel the cost of the text message will be your network's standard message charge.
Please check with Reception that we have your correct home telephone number and mobile number.
We will also be using this system to invite patients in for their annual health reviews and flu vaccines.
Last year we lost 111 hours of valuable clinical appointment time because patients did not attend and they did not cancel their appointments. This system helps to remind patients of their appointment and provide a quick and easy way to cancel appointments.
By using the system to invite patients to reviews and to have their flu vaccines means that we can help to save the environment and costs by using less paper, ink, stamps and fuel.
If you wish to opt out of the automated reminder system please contact Reception.
(Site updated 09/04/2018)